Shipping policy
Free Shipping:
We currently offer a FREE shipping option on all orders within the United States or international orders.
In regards to our free shipping option, there are no guarantees on the timeline of the shipment, however, most orders dispatch within 1 business day, and after your order dispatches it will take 8-15 days for delivery.
Order Processing:
In most cases, all orders will ship within 1-3 days of placing your order. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selected at checkout.
We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
Please allow extra time to process your order when meeting Chinese holidays or festivals.
Shipping Methods:
If you would like to receive your order faster than the standard delivery method offered with our free shipping, you may select multiple orders of more than $60.
Delivery Times:
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
All orders shipping via our free shipping offer will be shipped and will usually be delivered within 5 to 8 business days after your order is processed.
DHL/FedEx shipping is usually delivered within 3-7 days of being shipped.
Shipping Rates:
All additional shipping methods and rates are listed when you place your order at check out.
In the event that you receive the message, "No shipping rates available for your area", this means that we currently do not ship to the address or location that you have provided. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.
Back Orders:
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other methods of payment.
If you have any questions, please contact our Customer Support Team at service@spacygas.com